Provider Participation Agreement

1. Participation standards

Participating providers agree to keep practice information, accepted case types, coverage areas, services, locations, contact details, and availability accurate in Atlas.

Providers must maintain all required professional licenses, registrations, insurance, permits, facility credentials, and compliance programs for the care they provide and the records or bills they submit.

Providers are responsible for ensuring that only authorized workforce users act on behalf of the practice inside Atlas and that departing or reassigned staff lose access promptly.

2. Patient care and professional responsibility

The provider, not Atlas, is responsible for clinical judgment, examination, diagnosis, treatment, informed consent, charting, billing codes, medical necessity, and follow-up care.

Atlas may help route referrals, collect intake information, display workflow status, and coordinate records, but Atlas does not direct clinical care or guarantee patient volume, acceptance, settlement, or payment.

Providers must comply with anti-kickback, fee-splitting, advertising, licensure, consumer protection, privacy, lien, and professional conduct rules that apply to their practice and jurisdiction.

3. Records, billing, and service levels

Providers agree to cooperate with scheduling, referral acceptance, treatment-status updates, records requests, invoice workflows, lien documentation, dispute investigation, and other operational steps needed to support patient care and matter management.

Providers must submit accurate, complete, and timely records, bills, ledgers, and supporting materials through approved Atlas workflows when requested by an authorized patient, law firm, or Atlas administrator.

Atlas may publish service-level expectations, billing procedures, supported file standards, communications rules, and operational requirements that providers must follow while participating on the platform.

4. Fees, payments, and platform controls

Provider subscription fees, usage charges, Atlas-routed client-cost charges, payment processing charges, and other incurred platform fees are non-refundable unless a written Atlas agreement or applicable law requires otherwise.

Atlas may offset credits, correct billing errors, pause paid features, suspend referrals, or restrict workflow access for unpaid balances, failed payment authorization, chargeback risk, fraud risk, or material breach.

Providers remain responsible for their own patient billing, lien perfection, collections, payer disputes, tax obligations, and financial reporting unless a written Atlas agreement expressly assigns a task to Atlas.

5. Provider indemnity and risk allocation

To the fullest extent permitted by law, the provider will defend, indemnify, and hold Atlas harmless from claims arising from the provider's care, professional judgment, licensing, credentialing, staff conduct, patient communications, records, bills, liens, payment collection, privacy practices, or violation of law.

Atlas is not liable for provider malpractice, patient injury, treatment delay, refusal to treat, billing disputes, lien defects, payer denials, settlement reductions, patient complaints, or law-firm disputes involving the provider.

Any Atlas liability to the provider is subject to the Terms of Service and applicable order form limits, including exclusions for consequential damages and aggregate liability caps.

6. Suspension and termination

Atlas may suspend referrals, workflows, payments, published listings, or account access if a provider fails to meet operational standards, licensing requirements, payment obligations, privacy duties, security obligations, or patient-safety expectations.

Either party may terminate participation under the notice and wind-down terms applicable to the provider's current agreement version. Termination does not remove duties tied to active patients, records, liens, invoices, disputes, or retained audit evidence.