Terms of Service

1. Authorized platform access

Atlas provides personal-injury care coordination, referral, records, billing, and law-firm workflow tooling for authorized patients, providers, law firms, and their approved workforce users.

You may use Atlas only for the organization, matter, patient, provider location, or workflow that you are authorized to access. You are responsible for keeping credentials secure, promptly reporting suspected compromise, and ensuring that your account details are accurate.

Organizational users confirm that they have authority to bind their organization to the applicable Atlas agreement set and to manage workforce access for that organization.

2. Service boundaries

Atlas is a workflow platform. Atlas is not a medical provider, does not make clinical decisions, does not provide medical advice, and is not a substitute for emergency care or a treating professional's judgment.

Atlas is not a law firm, does not provide legal advice, and does not create an attorney-client relationship. Legal strategy, representation, settlement decisions, and client communications remain the responsibility of the applicable law firm and client.

Provider listings, referrals, scheduling assistance, records exchange, lien administration, and billing visibility are operational tools only. Atlas does not guarantee medical outcomes, attorney outcomes, settlement recovery, payment by any party, or provider availability.

3. Care coordination, records, and billing workflows

Users may upload, request, transmit, and review information only when reasonably necessary for treatment coordination, records workflow, billing, lien administration, matter management, support, security, or legal compliance.

Patients and law-firm users are responsible for giving accurate intake information and maintaining any client, HIPAA, lien, or records authorization required for the workflow they request.

Providers are responsible for clinical care, licensing, chart accuracy, billing accuracy, timely records responses, and any professional or statutory duties tied to treatment or lien-based care.

4. Data handling and acceptable use

You may not misuse Atlas to scrape data, enumerate accounts, probe tenant boundaries, upload malicious content, interfere with platform operations, reverse engineer security controls, or access information outside your authorized role.

You may not use Atlas to submit false, misleading, unlawful, discriminatory, harassing, or non-consensual content. You may not place information in Atlas unless you have the right and authority to do so.

Atlas may monitor security events, audit access, throttle requests, remove unsafe content, and restrict access when reasonably necessary to protect patients, providers, law firms, tenants, and platform reliability.

5. User content, instructions, and authority

You retain responsibility for the records, messages, authorizations, billing data, intake details, and other content you submit to Atlas. You grant Atlas the limited right to host, process, copy, transmit, display, and create operational derivatives of that content as needed to provide, secure, support, audit, improve, and enforce the platform.

You represent that every instruction, upload, signature, authorization, payment method, recipient selection, and workflow request you submit is accurate, lawful, and authorized by the patient, organization, provider, law firm, or other person on whose behalf you act.

Atlas may rely on information and instructions submitted through authenticated accounts without independently verifying the underlying legal, clinical, billing, or authority facts unless a separate written agreement expressly requires otherwise.

6. Independent parties and third-party services

Patients, providers, law firms, records custodians, payment processors, communications vendors, and other third parties are independent from Atlas unless a written agreement states otherwise.

Atlas is not responsible for a third party's medical care, legal services, records accuracy, billing accuracy, payment decisions, settlement conduct, professional advice, availability, security controls, or downstream use of information after a permitted disclosure.

Atlas may use subprocessors, infrastructure providers, payment services, communications services, analytics, security tools, and other vendors to operate the platform. Atlas remains responsible for its own contractual duties, but third-party terms and failures may affect feature availability.

7. Fees, subscriptions, and refunds

Atlas fees, Atlas-routed client-cost charges, and usage-based platform charges are non-refundable once incurred unless a written agreement or applicable law requires otherwise.

Subscription refunds, credits, billing corrections, and operational recovery payments are handled by Atlas administrators and are not self-service entitlements.

You remain responsible for taxes, pass-through charges, card consent, chargeback cooperation, and payment obligations tied to your organization's order form, provider agreement, subscription, or approved workflow.

8. Service changes and account controls

Atlas may update product features, security safeguards, legal documents, pricing, and operational processes to maintain reliability, compliance, and patient safety. Material legal document changes are versioned.

Atlas may suspend or terminate accounts, referrals, documents, integrations, payments, or organization access that violate these terms, create security or compliance risk, are no longer authorized, or threaten platform integrity.

To the fullest extent permitted by law, Atlas provides the platform without warranties that it will be uninterrupted, error-free, or fit for every matter, provider, jurisdiction, or legal strategy.

9. Indemnification

To the fullest extent permitted by law, you and any organization you represent will defend, indemnify, and hold Atlas harmless from claims, losses, liabilities, penalties, damages, costs, and reasonable attorneys' fees arising from your content, instructions, misuse of Atlas, unauthorized access, breach of these terms, violation of law, professional services, billing activity, lien activity, or dispute with another user or third party.

Atlas may control the defense of any matter that could affect Atlas's rights, security, reputation, or compliance posture. You may not settle a claim in a way that admits fault by Atlas, imposes duties on Atlas, or limits Atlas's rights without Atlas's written consent.

10. Liability limits

To the fullest extent permitted by law, Atlas is not liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-revenue, lost-data, lost-goodwill, professional-malpractice, medical-outcome, legal-outcome, settlement, or collection damages, even if Atlas knew those damages were possible.

To the fullest extent permitted by law, Atlas's total aggregate liability for all claims relating to Atlas, the platform, or these terms is limited to the greater of one hundred dollars or the amount the claimant paid directly to Atlas for the affected service during the three months before the event giving rise to the claim.

These limits apply to all theories of liability, including contract, tort, negligence, strict liability, statutory claims, and equity, and they apply even if a limited remedy fails its essential purpose.

11. Disputes and urgent relief

Before filing a claim, the parties will make a good-faith effort to resolve the dispute through written notice and executive-level escalation unless urgent legal or security relief is needed.

Claims must be brought individually and not as a class, collective, consolidated, representative, or private-attorney-general action to the fullest extent permitted by law.

Atlas may seek immediate injunctive or equitable relief for unauthorized access, misuse of protected information, security threats, confidentiality breaches, intellectual-property misuse, unpaid fees, or conduct that could harm patients, providers, law firms, tenants, or platform integrity.

Governing law and venue are those stated in the applicable signed Atlas agreement or order form. If no signed agreement specifies them, the law and courts of the Atlas contracting entity's principal place of business apply, excluding conflict-of-law rules.

12. Legal order of documents

If another written Atlas agreement expressly conflicts with these Terms of Service, the more specific signed agreement controls for that conflicting subject only.

The Privacy Policy, Data Practices and Retention Notice, Business Associate Agreement, Provider Participation Agreement, Lien Authorization, and any addendum apply when the related role or workflow is used.